Why Choose Tom Owen and Son

We recognise that we play an important role in our local communities and we aim to make our services accessible to all. Whether that's by signing up to and committing to being a Disability Confident company, liaising with the RNIB to ensure our documents are fully accessible, becoming a Dementia Friend or attending webinars to ensure we are always achieving best practice.

Our clients come from all communities and it is our job to ensure that we look after them responsibly. This includes the introduction of our Vulnerable Clients policy.

Get the support, guidance and inspiration you need during this difficult time from our caring team of funeral directors. Nothing is too much trouble.

Our small team are available to you at any time day or night. We always say, there are no silly questions. We will always be open-minded and considerate of your wishes. Whatever your idea we will do our best to achieve it for you!

Our support continues after the funeral has taken place. Tom Owen and Son believe that the best bereavement support should be provided alongside helping you organise the funeral, helping with your mental health after a bereavement.

We are fully transparent with our costs. You will find our costs online and in our window, as why shouldn't you be able to get an idea of the costs of a funeral before you speak to someone?

We offer various funeral services to suit any budget. We promise that our pricing is transparent, with no hidden charges. You will be provided with a full written estimate shortly after the first meeting.

We will always be flexible to your needs and wishes. We believe in giving you the time to consider your decisions and change your mind too as we know that making decisions during a time of grief can be difficult at times.

Tom Owen and Son is committed to creating an inclusive company where everybody is treated with the utmost empathy and dignity.

We will always respect personal beliefs, values and cultures. We recognise that many people don't form traditional families or relationships and we strive to understand the specific needs of those communities, in particular members of the LGBTQIA+ community. We want to create a positive environment and culture where everybody feels psychologically, emotionally and physically safe to be their authentic selves. We want everyone to feel welcome, valued and heard; where our service is provided to all without fear of harassment, prejudice or discrimination.

We will empower you to create a funeral, whether organising a cremation or a burial service in Conwy, that truly reflects the person who has died. We don't believe in telling you how the funeral should be. We will support you in considering the options rather than selecting a package. We spend time with you, at your home or at our office.

We listen to you. It is the little details that count. This allows us to suggest ideas to personalise the funeral. From service booklets to music to choosing flowers with our in-house florist, we can ensure that each funeral is unique.

Tom Owen and Son takes a tailored approach to funeral planning. We believe the funeral is about the person that has died, not the funeral director. We recognise the value of long-held traditions and balance those values with modern practices and a forward thinking approach to create a funeral suited to the individual.

We use essential oils within our mortuary, offer hair preparation and make-up application services and utilise technology within our funeral home to ensure your visit to our chapel of rest is filled with positive memories.